At FindUrBest, customer satisfaction is important to us. However, due to the nature of our products, we do not offer refunds in most cases. Please read the policy carefully:
Unboxing Video Required
- Always record an opening/unboxing video when receiving your package.
- Claims without unboxing video will not be accepted.
- All issues must be reported within 2 days of delivery.
Eligible Conditions for Return/Refund
- Damaged item received due to transit.
- Manufacturing defects.
- Wrong product delivered.
- Order confirmed but later cancelled by us (e.g. due to out-of-stock).
In the above cases, we will offer:
- Full or partial replacement/refund based on the issue.
- Return shipping will be arranged by us if serviceable.
If not, the customer must courier the item to us using India Post or a reliable courier.
Shipping Back Products
- Product must be returned in original condition and packaging.
- If you return by courier, we will reimburse up to ₹50/kg (preferably through India Post).
- Refunds will be processed within 5–7 working days of receiving and inspecting the item.
Non-Returnable Items
- Products bought during clearance/mega sales or special discounted sales cannot be returned.
- Used or damaged products not covered under valid return conditions.
Final Decision
- All return/refund decisions will be made by the FindUrBest team in accordance with e-commerce guidelines.
- Policy may vary based on updates from government or internal operations.
Need help?
For urgent order-related queries (Mon–Fri, 11 AM – 5 PM): 📞9342795676 or 📧 support@findurbest.shop